Returns & Cancellations

Please read the following information and use the form if you want to return or cancel an order

*** You may also use this form to cancel or amend a course booking ***

Webshop

  • If you are a consumer in the European Union, you have a legal right to a “cooling-off” period of 14 calendar days within which you can cancel the contract for any reason. This period begins once your order is complete and we have sent you your order confirmation.

  • If you wish to exercise your right to cancel under this clause, you must inform us of your decision within the cooling-off period. You may do so in any way you wish, however for your convenience we offer a cancellation form on our website and will include link to it with the order confirmation.

  • Please ensure that you return goods to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel

  • Refunds under this “cooling-off” clause will be issued to you within 14 calendar days of the following:

    • The day on which we receive the goods back; or

    • The day on which you inform us (supplying evidence) that you have sent the goods back (if this is earlier than the day on which we receive the goods back); or

    • If we have not yet provided an order confirmation or have not yet dispatched the goods, the day on which you inform us that you wish to cancel the contract.

  • Refunds under the “cooling-off” clause will be made using the same payment method that you used when ordering the goods.


*** Please refer to the full Website - Terms of Sale before completing the form and pay particular attention to Clause 11 (Faulty, Damaged or Incorrect Goods) and Clause 12 (Cancelling and Returning Goods if You Change Your Mind) ***

 

Courses

  • You may change your order any time before the courses begin by contacting us. If you change your mind, you may cancel your order before or after we begin running the courses subject to the Courses Terms & Conditions.

  • Cancellation of course bookings will be subject to a minimum contract duration:

    • A full refund will be offered up to 21 calendar days before the course starts.

    • Between 3 to 20 calendar days before the course starts, a full refund will only be given if another person can be found to take your place on the Course.

    • Less than 48 hours before the Course is due to start, no refund will be given

    • There is no refund due to failure to attend a course.

  • If you wish to cancel, you must inform us of your decision to do so. You may do so in any way you wish, however for your convenience we offer a cancellation form on our website. We will also include a link to it with the order confirmation.

  • Refunds will be issued to you within 14 calendar days and in any event no later than 14 calendar days after the date on which you inform us that you wish to cancel.

  • If we cancel your order and we have already taken payment, any such sums will be refunded to you as soon as possible and in any event within 7 working days. If we cancel your order, you will be informed by email, and if we don't receive confirmation of your receipt of the email from you we will then try contacting you by phone.

  • Any refunds due will be made using the same payment method that you used when ordering the courses.

*** Please refer to the full Courses Terms & Conditions before completing the form and pay particular attention to Clause 10 (Cancellation) ***


Returns and Cancellations Form

Please complete all the required fields otherwise we can’t process the return or cancellation order.

Returning or Cancelling an order:

Please refer to the full Website - Terms of Sale before completing the form and pay particular attention to Clause 11 (Faulty, Damaged or Incorrect Goods) and Clause 12 (Cancelling and Returning Goods if You Change Your Mind)

Cancelling or amending a course booking:

Please refer to the full Courses Terms & Conditions before completing the form and pay particular attention to Clause 10 (Cancellation)

Once you have submitted the Returns & Cancellations Form we will be in touch as soon as possible to arrange and confirm the return or cancellation.

Name *
Name
Phone *
Phone
This will be found on the order confirmation email